Shipping policy

Shipping Policy

1. Overview

At SoulPaws Collection, we aim to deliver your order in a timely and reliable manner. As we work with trusted fulfilment partners, some items may be shipped directly from our suppliers.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

During peak periods, processing times may be slightly longer.

3. Shipping Timeframes

Australia

Estimated delivery time: 7–15 business days

International Orders

Estimated delivery time: 10–20 business days

Please note that delivery times are estimates only and may vary depending on your location and external factors.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location.

From time to time, we may offer free shipping promotions.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Please allow 2–5 business days for tracking information to update.

6. Delays

While we do our best to ensure timely delivery, delays may occur due to:

High demand periods
Postal service disruptions
Customs processing (for international orders)
Events outside our control

SoulPaws Collection is not responsible for delays caused by third-party carriers.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately at:

📧 support@soulpaws.com.au

8. Lost or Missing Orders

If your order has not arrived within the expected timeframe, please contact us.

We will work with our shipping partners to investigate and resolve the issue.

9. Split Shipments

As we work with multiple suppliers, your order may arrive in separate packages at different times.

10. Customs and Duties

For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.