Terms of service

Terms of Service

1. Overview

This website is operated by SoulPaws Collection (“we”, “us”, “our”). By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the site, including customers, browsers, and contributors of content.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

3. Online Store Terms

By using this site, you confirm that:

You are at least 18 years old or have permission from a parent or guardian
You will not use our products for any illegal or unauthorised purpose
You will not transmit any harmful code (such as viruses)

We reserve the right to refuse service to anyone at any time for any reason.

4. Products and Services

We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is free from errors.

We reserve the right to:

Modify or discontinue products at any time
Limit quantities of any product
Refuse or cancel orders where necessary

Products are intended for general use only and should be used as directed.

5. Pricing and Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payment must be made in full at the time of purchase. Orders will not be processed until payment has been received.

6. Orders and Cancellations

We may refuse or cancel orders at our discretion, including where:

There is a pricing or description error
Fraud or unauthorised activity is suspected
The item is unavailable

If your order is cancelled after payment, you will receive a full refund.

7. Shipping and Delivery

We aim to dispatch and deliver products within estimated timeframes, however delivery times are not guaranteed.

We are not responsible for delays caused by third-party carriers, customs, or events outside our control.

Risk in the goods passes to you upon delivery.

8. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms.

Please refer to our Returns & Refund Policy for full details.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Where liability cannot be excluded under the ACL, our liability is limited to:

Replacement of the goods; or
Payment of the cost of replacing the goods

10. Intellectual Property

All content on this website, including logos, designs, text, images, and branding, is the property of SoulPaws Collection and is protected by copyright laws.

You may not reproduce, distribute, or use our content without written permission.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

12. Third-Party Services

We may use third-party providers (such as payment processors and shipping companies). We are not responsible for their actions, services, or policies.